Question 1

What do I do if my internet stops working?

Accepted Answer

The first step is always to unplug your Router Home Gateway , and then plug it back in. This will reset all of your network equipment. If you’ve already done this, and the issue persists, please contact us at (786) 983-2020.

Question 2

What does my network equipment look like and how can I find it in my home or business?

Accepted Answer

Your network equipment is like the brains of your fiber optic internet connection, and you will find it in a strategic location in your home or business where the main internet connection is located. Typically, it will be located near the fiber optic entry point, such as in the living room, den, or a technical closet. You will recognize our EPON/GPON/XGPON router by its modern, compact design. It may have indicator lights that show connection status and other important functions. This device is crucial to ensure a fast and stable connection on all your devices, from your computer to your Smart TV and smartphones. With our network equipment installed in your home or business, you can be sure to enjoy a worry-free internet experience.

Question 3

What is a Static IP?

Accepted Answer

If your computer is hosting a web server, its IP address is what identifies it to the rest of the Internet. A computer on the Internet can have a static IP address, which means it stays the same over time, or a dynamic IP address, which means the address can change over time. Most people only need one if they’d like to log into their PC remotely.

Frequently asked questions

What do I do if my internet stops working?

What does my network equipment look like and how can I find it in my home or business?

What is a Static IP?